Privacy Policy

At Joka, we are committed to protecting the privacy of our players. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information in compliance with applicable data protection and gambling regulatory standards in Australia. By using our services, you consent to the practices described in this policy.

License Information

Joka operates under the license granted by Curacao eGaming. Our operations comply with the legal requirements set forth by the licensing authority and Australian regulations governing online gambling.

Data Collection

We collect various types of information from our players to provide a safe and enjoyable gaming experience. The categories of data we may collect include:

• Registration data: This includes personal information such as your name, date of birth, address, and contact information provided during the account registration process.
• Payment details: We collect information related to your payment methods, including credit card numbers and bank account information, to facilitate transactions.
• Technical logs: We gather technical data such as IP addresses, device information, and browser type to improve our platform’s performance and security.
• Cookies: Our website uses cookies to enhance user experience and gather information about website usage.

Purpose of Data Usage

The personal data we collect is used for several purposes, including:

• Account management: We utilize your information to create and manage your player account, ensuring you have access to our services.
• Marketing communication: With your consent, we may use your personal details to send promotional materials and updates regarding our services.
• Anti-fraud checks: We employ your data to detect and prevent fraudulent activities on our platform.
• AML compliance: We are committed to adhering to Anti-Money Laundering regulations and may use your information to verify your identity as required by law.
• KYC procedures: To comply with legal obligations, we may require you to provide additional information for Know Your Customer (KYC) verification.

Data Sharing

Your personal information may be shared with third parties in the following circumstances:

• Disclosure to payment providers: We share relevant data with payment service providers to process your transactions securely.
• Verification partners: For KYC and compliance purposes, we may disclose your information to authorized verification partners.
• Regulatory authorities: We may be required to share your data with regulatory bodies in compliance with legal obligations or to protect our rights.

User Rights

As a player, you have certain rights regarding your personal information, including:

• Right to access: You can request access to the personal data we hold about you.
• Right to request deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

Cookie Policy

Cookies are small data files placed on your device by our website. We utilize cookies for essential functionalities and performance tracking. The types of cookies we use include:

• Essential cookies: These cookies are necessary for the operation of our website and enable you to navigate our site and use its features.
• Analytical cookies: We use these cookies to collect information about how visitors use our website, which helps us improve our services and user experience.

By using our website, you consent to our use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are here to assist you with any inquiries you may have regarding your personal information and our privacy practices.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.